How to Work as a Home-based Customer Service Representative

As a customer service representative, it is your job to be the voice of various corporations or companies you represent. You are responsible for keeping your customers and the organization you work for in touch and in accord. Thus, it is your job to handle incoming customer calls and ... Continue Reading

How to choose your customer service training vendor?

Many companies choose training vendors rather than house an internal training department. If you’re part of one of those companies, and were involved in choosing your customer service training vendor, how did you make your final decision? Was cost a decision making factor? How did it weigh against ROI? How did ... Continue Reading

How Providing Good Customer Service Can Keep You Employed

In this uncertain economy, having a job that pays the bills every month is a blessing. If you’ve heard rumors that your company may be thinking of making some cuts, here are a few tips on how good customer service can make for good job security. Leave It At The Door Okay, so ... Continue Reading